CUMONEY Pre-Paid Debit Card FAQ
What is the CUMONEY Visa Prepaid card?
The CUMONEY Visa Prepaid card is a smart and cost-effective alternative to carrying cash and paying check-cashing fees.
Because it is a pre-funded card, you only spend what money you load on it. Simply request the CUMONEY Visa Prepaid
card from BBCFCU, load it with the cash amount you choose and enjoy the purchasing power of Visa. You can use it to
make purchases and pay bills anywhere Visa debit cards are accepted, including in stores, online or over the phone.
How do I get a CUMONEY Visa Prepaid card?
It's easy to get a CUMONEY Visa Prepaid Debit card – Simple make a request at BBCFCU, if you meet the requirements, a
CUMONEY Visa Prepaid Debit card will be associated with your BBCFCU savings account and a card will be sent to your
home address.
How does my CUMONEY Visa Prepaid card work?
Your card carries the Visa logo, so you can use it anywhere Visa debit cards are accepted – in stores, online or over the
phone. Because it is a prepaid card, spending is limited to the amount of money you load on the card. Each time you use
your card, the purchase amount is automatically deducted from your card balance. You can add money to your card by
coming into BBCFCU during regular business hours, calling us during regular business hours or requesting online at
CUMONEY.com. Your share balance will be reduced by the amount loaded onto the card.
How does my CUMONEY Visa Prepaid card work?
Your card carries the Visa logo, so you can use it anywhere Visa debit cards are accepted – in stores, online or over the
phone. Because it is a prepaid card, spending is limited to the amount of money you load on the card. Each time you use
your card, the purchase amount is automatically deducted from your card balance. You can add money to your card by
coming into BBCFCU during regular business hours, calling us during regular business hours or requesting online at
CUMONEY.com. Your share balance will be reduced by the amount loaded onto the card.
How do I get cash at an ATM with my CUMONEY Visa Prepaid card?
To get cash at the ATM, insert your card into the machine and enter your PIN. Select "checking" to make a withdrawal and
enter the amount of cash you want to withdraw. Then take your cash, card, and receipt to keep track of your balance.
Where can I use my CUMONEY Visa Prepaid card?
You can use your card online, over the phone and at the millions of places that accept Visa debit cards—including
supermarkets, pharmacies, clothing stores, drug stores, gas stations, and more. There are some guidelines for special
transactions that you should be aware of before you shop - refer to the next two questions for more information.
Is there a limit to the amount of money I can add to my CUMONEY Visa Prepaid card?
The maximum amount that you can load on your card is $5,000.00; however you can only load onto your card the available
share balance that you have at the time, less the required $25 minimum share balance at BBCFCU. Each time you re-load
your card, your share balance will be reduced by the amount loaded onto the card
How do I make a purchase with my CUMONEY Visa Prepaid card?
Be sure to know your card balance before you shop as most merchants can not determine it for you. At the time of purchase,
give the card to the cashier and ask to sign the purchase receipt. Or, swipe the card through the keypad and push the “credit”
button, then sign the receipt. Each time you use your card, the purchase amount is automatically deducted from your card.
To get cash back when making a purchase, swipe your card and choose the "debit" button, then select the cash back
amount you want from the screen options, enter your PIN, and take your cash and receipt to keep track of your balance.
How do I know the balance on my CUMONEY Visa Prepaid card?
You can check the card balance at your card at CUMONEY.com web site or by calling CUMONEY directly 24/7. BBCFCU
will not know the balance of your card, all requests must be made directly to CUMONEY. Keeping track of your balance is a
sure way to know how much you have to spend.
How long can I use my CUMONEY Visa Prepaid card?
You can make purchases using your CUMONEY Visa Prepaid card until the expiration date shown on the card, or until the
value of the card has been depleted. Once your balance on your card has been deleted, you can add more money to your
card by making a request at the BBCFCU during regular business hours, call during regular business hours or online at www.
cumoney.com.
What should I do if my CUMONEY Visa Prepaid card is lost or stolen?
Report lost or stolen cards immediately to CUMONEY by calling the toll-free number listed in the card materials. It is
recommended that you make a note of this toll-free number and keeping it in a safe place in case both your card and the
accompanying materials are lost or stolen. BBCFCU does not control your card; you must report a lost or stolen card
immediately to CUMONEY
What should I do if my CUMONEY Visa Prepaid card is declined?
If a transaction is declined, the merchant will let you know. To help prevent this, keep track of your balance by visiting www.
cumoney.com web site.
The CUMONEY Visa Prepaid card is a smart and cost-effective alternative to carrying cash and paying check-cashing fees.
Because it is a pre-funded card, you only spend what money you load on it. Simply request the CUMONEY Visa Prepaid
card from BBCFCU, load it with the cash amount you choose and enjoy the purchasing power of Visa. You can use it to
make purchases and pay bills anywhere Visa debit cards are accepted, including in stores, online or over the phone.
How do I get a CUMONEY Visa Prepaid card?
It's easy to get a CUMONEY Visa Prepaid Debit card – Simple make a request at BBCFCU, if you meet the requirements, a
CUMONEY Visa Prepaid Debit card will be associated with your BBCFCU savings account and a card will be sent to your
home address.
How does my CUMONEY Visa Prepaid card work?
Your card carries the Visa logo, so you can use it anywhere Visa debit cards are accepted – in stores, online or over the
phone. Because it is a prepaid card, spending is limited to the amount of money you load on the card. Each time you use
your card, the purchase amount is automatically deducted from your card balance. You can add money to your card by
coming into BBCFCU during regular business hours, calling us during regular business hours or requesting online at
CUMONEY.com. Your share balance will be reduced by the amount loaded onto the card.
How does my CUMONEY Visa Prepaid card work?
Your card carries the Visa logo, so you can use it anywhere Visa debit cards are accepted – in stores, online or over the
phone. Because it is a prepaid card, spending is limited to the amount of money you load on the card. Each time you use
your card, the purchase amount is automatically deducted from your card balance. You can add money to your card by
coming into BBCFCU during regular business hours, calling us during regular business hours or requesting online at
CUMONEY.com. Your share balance will be reduced by the amount loaded onto the card.
How do I get cash at an ATM with my CUMONEY Visa Prepaid card?
To get cash at the ATM, insert your card into the machine and enter your PIN. Select "checking" to make a withdrawal and
enter the amount of cash you want to withdraw. Then take your cash, card, and receipt to keep track of your balance.
Where can I use my CUMONEY Visa Prepaid card?
You can use your card online, over the phone and at the millions of places that accept Visa debit cards—including
supermarkets, pharmacies, clothing stores, drug stores, gas stations, and more. There are some guidelines for special
transactions that you should be aware of before you shop - refer to the next two questions for more information.
Is there a limit to the amount of money I can add to my CUMONEY Visa Prepaid card?
The maximum amount that you can load on your card is $5,000.00; however you can only load onto your card the available
share balance that you have at the time, less the required $25 minimum share balance at BBCFCU. Each time you re-load
your card, your share balance will be reduced by the amount loaded onto the card
How do I make a purchase with my CUMONEY Visa Prepaid card?
Be sure to know your card balance before you shop as most merchants can not determine it for you. At the time of purchase,
give the card to the cashier and ask to sign the purchase receipt. Or, swipe the card through the keypad and push the “credit”
button, then sign the receipt. Each time you use your card, the purchase amount is automatically deducted from your card.
To get cash back when making a purchase, swipe your card and choose the "debit" button, then select the cash back
amount you want from the screen options, enter your PIN, and take your cash and receipt to keep track of your balance.
How do I know the balance on my CUMONEY Visa Prepaid card?
You can check the card balance at your card at CUMONEY.com web site or by calling CUMONEY directly 24/7. BBCFCU
will not know the balance of your card, all requests must be made directly to CUMONEY. Keeping track of your balance is a
sure way to know how much you have to spend.
How long can I use my CUMONEY Visa Prepaid card?
You can make purchases using your CUMONEY Visa Prepaid card until the expiration date shown on the card, or until the
value of the card has been depleted. Once your balance on your card has been deleted, you can add more money to your
card by making a request at the BBCFCU during regular business hours, call during regular business hours or online at www.
cumoney.com.
What should I do if my CUMONEY Visa Prepaid card is lost or stolen?
Report lost or stolen cards immediately to CUMONEY by calling the toll-free number listed in the card materials. It is
recommended that you make a note of this toll-free number and keeping it in a safe place in case both your card and the
accompanying materials are lost or stolen. BBCFCU does not control your card; you must report a lost or stolen card
immediately to CUMONEY
What should I do if my CUMONEY Visa Prepaid card is declined?
If a transaction is declined, the merchant will let you know. To help prevent this, keep track of your balance by visiting www.
cumoney.com web site.
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